How to Make a Soft Reminder in an App Feedback Reply
When you reply to app feedback, you sometimes need to remind a user about something they forgot to do, a feature they haven’t tried, or a step they missed. A soft reminder is a polite, gentle nudge that does not sound pushy or impatient. In an app feedback reply, you can use phrases like “Just a quick reminder…” or “I wanted to gently remind you…” to keep the conversation friendly and helpful. This guide shows you exactly how to write soft reminders that feel natural and respectful in English.
Quick Answer: What Is a Soft Reminder?
A soft reminder is a polite way to ask someone to remember or complete something without pressure. In app feedback replies, you use it to guide users toward an action while keeping the tone warm and supportive. Common patterns include “Just checking in…” and “I wanted to remind you…” followed by a clear, simple request.
Why Soft Reminders Matter in App Feedback Replies
Users who leave feedback often expect a helpful response, not a demand. A soft reminder shows you respect their time and choices. It also builds trust because the user feels guided, not rushed. In the App Feedback Reply Polite Requests category, soft reminders are one of the most useful tools for keeping conversations positive.
Key Phrases for Soft Reminders
Here are the most common phrases you can use in app feedback replies. Each one has a slightly different tone and use case.
| Phrase | Tone | Best Used In | Example |
|---|---|---|---|
| Just a quick reminder… | Informal, friendly | Chat or casual email | Just a quick reminder that you can turn on notifications in Settings. |
| I wanted to gently remind you… | Polite, careful | Formal email or support ticket | I wanted to gently remind you to update your payment method. |
| Just checking in… | Neutral, warm | Follow-up messages | Just checking in to see if you tried the new search feature. |
| Don’t forget to… | Informal, direct | Short replies or in-app messages | Don’t forget to save your progress before closing the app. |
| As a friendly reminder… | Polite, professional | Email or formal reply | As a friendly reminder, your free trial ends in three days. |
Natural Examples of Soft Reminders in App Feedback Replies
These examples show how to use soft reminders in real app feedback situations. Notice how each one keeps the tone helpful, not demanding.
Example 1: Reminding a User to Complete a Setup Step
User feedback: “I like the app, but I can’t find the dark mode option.”
Your reply: “Thanks for your feedback! Just a quick reminder that dark mode is available in the Display Settings. You can find it by tapping your profile icon. Let me know if you need more help!”
Example 2: Reminding a User About an Unused Feature
User feedback: “The app works fine, but I wish it had a calendar view.”
Your reply: “Great suggestion! I wanted to gently remind you that we do have a calendar view under the ‘Schedule’ tab. It might be exactly what you’re looking for. Give it a try and let us know what you think!”
Example 3: Following Up on a Previous Request
User feedback: “I reported a bug last week but haven’t heard back.”
Your reply: “Thank you for your patience! Just checking in to let you know our team is still working on the fix. We’ll update you as soon as it’s ready.”
Example 4: Reminding a User to Update Their Account
User feedback: “I can’t access premium features.”
Your reply: “Sorry for the trouble! As a friendly reminder, premium features require an active subscription. You can check your plan status in Account Settings. Let me know if you need help!”
Common Mistakes When Writing Soft Reminders
Even polite reminders can sound wrong if you choose the wrong words. Here are mistakes to avoid.
Mistake 1: Using “You forgot to…”
This sounds accusatory. Instead, use “Just a quick reminder to…” or “I wanted to remind you to…”
Bad: “You forgot to update your email address.”
Good: “Just a quick reminder to update your email address in your profile.”
Mistake 2: Making the Reminder Too Long
A soft reminder should be short and clear. Adding too many details can confuse the user.
Bad: “I wanted to gently remind you that if you go to the settings menu, then tap on account, then scroll down to notifications, you can turn on alerts.”
Good: “Just a quick reminder to turn on notifications in Settings > Account.”
Mistake 3: Using a Demanding Tone
Words like “must,” “need to,” or “have to” can sound bossy. Use softer alternatives.
Bad: “You need to complete your profile before using the app.”
Good: “As a friendly reminder, completing your profile helps you get the most out of the app.”
Mistake 4: Forgetting to Thank the User
Always start or end with a thank you. It keeps the tone warm.
Bad: “Don’t forget to rate the app.”
Good: “Thanks for your support! Don’t forget to rate the app if you’re enjoying it.”
Better Alternatives for Common Reminder Situations
Sometimes the first phrase you think of is not the best. Here are better alternatives for specific contexts.
When You Want to Be Very Polite
Instead of: “Please remember to…”
Use: “I wanted to gently remind you to…”
When You Want to Be Casual
Instead of: “You should…”
Use: “Just a quick reminder that you can…”
When You Want to Follow Up
Instead of: “Did you see my last message?”
Use: “Just checking in to see if you had a chance to look at my previous reply.”
When You Want to Encourage Action
Instead of: “You have to do this.”
Use: “As a friendly reminder, this step will help you enjoy the app more.”
When to Use Each Type of Soft Reminder
Choosing the right phrase depends on your relationship with the user and the situation.
Use “Just a quick reminder…” When:
- The user is a regular app user.
- The reminder is about a simple action.
- You want to sound friendly and informal.
Use “I wanted to gently remind you…” When:
- The user has expressed frustration.
- The reminder is about something sensitive (like payment).
- You want to sound extra polite.
Use “Just checking in…” When:
- You are following up on a previous conversation.
- The user has not responded in a while.
- You want to sound warm and patient.
Use “As a friendly reminder…” When:
- The reminder is about a deadline or expiration.
- You are writing a formal email.
- You want to sound professional but kind.
Mini Practice: Write Your Own Soft Reminders
Try writing a soft reminder for each situation below. Then check the suggested answers.
Question 1
A user said they cannot find the “export data” button. How do you remind them it is in the settings menu?
Answer: “Thanks for reaching out! Just a quick reminder that the export data option is in Settings > Data Management. Let me know if you need more help!”
Question 2
A user forgot to verify their email address. How do you gently remind them?
Answer: “I wanted to gently remind you to verify your email address so you can access all features. Check your inbox for the verification link!”
Question 3
A user asked about a feature that already exists. How do you remind them without sounding rude?
Answer: “Great question! As a friendly reminder, this feature is already available under the ‘Tools’ tab. Give it a try and let us know what you think!”
Question 4
A user has not updated their app in a while. How do you remind them to update for better performance?
Answer: “Just checking in to remind you that updating to the latest version can improve performance and fix bugs. You can update from your app store.”
FAQ: Soft Reminders in App Feedback Replies
1. Can I use a soft reminder in a negative review reply?
Yes. Soft reminders work well in negative reviews because they show you are listening and want to help. For example, “Thanks for your feedback. I wanted to gently remind you that you can contact support directly for faster help.”
2. Should I always use “please” in a soft reminder?
Not always. “Please” can make a reminder sound more polite, but phrases like “Just a quick reminder” already carry a polite tone. Use “please” when you want to be extra careful, especially in formal replies.
3. How long should a soft reminder be?
Keep it short—one or two sentences. The goal is to remind, not to explain everything again. If the user needs more details, offer to help in a follow-up message.
4. Can I use emojis in a soft reminder?
Yes, if the app or platform allows it. Emojis like 😊 or 👍 can make the reminder feel warmer and more friendly. But avoid overusing them in formal replies.
Final Tips for Writing Soft Reminders
Writing a good soft reminder takes practice. Always think about how the user will feel when they read your message. If it sounds like a command, rewrite it. If it sounds like a helpful suggestion, you are on the right track. For more examples and practice, visit our App Feedback Reply Practice Replies section. You can also learn how to start your replies effectively in App Feedback Reply Starters.
Remember, the best soft reminders are clear, kind, and short. They guide the user without pressure. Use the phrases and examples in this guide to write replies that users will appreciate. If you have more questions about polite requests, check our FAQ page or read our Editorial Policy to learn how we create helpful content.
